Refund policy

Effective Date: 16/02/2026

At DealDock, we specialize in quality-checked open-box and overstock items. Due to the nature of our inventory, all sales are subject to the conditions outlined below. Please review this policy carefully before purchasing.

Eligible Returns

We accept return requests within 7 days of delivery or pickup under the following circumstances:

✅ A return may be approved if:

  • The item has a verified functional defect or technical issue

  • The item was not as described in the product listing

  • The item arrived damaged during shipping

  • A major component listed as included is missing

To qualify for a return:

  • You must contact us within 48 hours of receiving the item

  • Clear photo or video evidence must be provided

  • The item must be returned in the same condition it was received

  • All originally included accessories must be returned

Non-Eligible Returns

Returns will not be accepted for the following reasons:

  • Minor cosmetic wear consistent with the listed condition grade
    (Like New / Good / Used)

  • Items marked Final Sale or As-Is

  • Clearance items (unless defective upon arrival)

  • Damage caused after delivery or pickup

  • Missing accessories that were not included at time of sale

Returns due to change of mind or buyer’s remorse are not accepted unless approved at our discretion.

Condition Acknowledgement

All products are sold with a clearly stated condition grade:

  • Like New

  • Good

  • Used

  • As-Is

By completing your purchase, you acknowledge and accept the listed condition and product description.

Defective or Incorrect Items

If you believe your item is defective or incorrect:

  • Contact us within 48 hours

  • Provide your order number and supporting photos/videos

  • We will assess the issue and determine an appropriate resolution

Possible resolutions may include:

  • Replacement (if available)

  • Partial refund

  • Full refund

Refund Process

  • Approved refunds are issued to the original payment method

  • Refund processing time: 3–7 business days

  • Original shipping fees are non-refundable, unless the return is due to our error

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Returned items must be properly packaged to prevent damage

GTA Pickup Orders

For local pickup orders:

  • Items must be inspected at the time of pickup

  • Once accepted and taken, the item is considered delivered

  • Returns after pickup are subject to the same eligibility rules above

Order Cancellations

Orders may only be cancelled before shipment.
Once an order has shipped or been picked up, it cannot be cancelled.

Final Notes

  • Inventory is limited and may not be restocked

  • We reserve the right to deny returns that do not meet policy requirements

  • DealDock reserves the right to update this policy at any time